Introduction
The website www.dadopoulos.gr as well as all its websites (hereinafter "website") belong to the company "DADOPOULOS DIMITRIOS", (hereinafter "company") which:
It has as its object "refrigeration, heating, air conditioning as well as the distribution of related products",
It is based in the city of VERIA at the address "Pierion 168 - Veria- 59100",
Her VAT number is 145096378, DOU Veria
ΑΡΙΘ. ΓΕΜΗ : 158430126000
ΑΡΙΘ. ΜΗΤΡΩΟΥ ΕΠΙΜΕΛΗΤΗΡΙΟΥ :29795
The contact details are tel. 2331063494, email: [email protected]
The following terms of use apply without exception to all visitors, customers and general users of our website. Users of the website must agree / comply with these terms of use in order to be able to use the website. If someone does not agree with all the following conditions, then they have the option not to participate in any way in browsing, shopping, trading, registering and generally in all the activities provided by the website, as well as visiting the websites her.
Generally
The company reserves the right to modify the terms of use as and when it deems necessary, without any warning. Any changes will be effective from the moment they are posted.
Our company makes it clear that it does not bear any responsibility for any changes that may occur in the characteristics, descriptions, prices, as well as the photos of the products and has no obligation to inform its customers of these changes. Our company also makes it clear that it is not responsible for any editorial, grammatical, spelling or any other type of error on the website.
All the offers and prices listed on the website refer exclusively to purchases made through it. Consequently, the company is not bound in any way to provide anyone with the offers and prices mentioned on the website, in the physical sales store with address details as mentioned above.
The company reserves the right to modify the images, prices and characteristics of each product whenever it wishes, without any warning. Any changes will be effective from the moment they are posted.
Finally, any videos included in the content of the products are purely indicative and may not correspond to the true technical characteristics of the respective product.
Logos / Names
The logos and names of the companies used on the website are intended to identify the description of the products and only that, in order to properly inform customers about the products sold on our website. All logos and names of these companies are the property of their respective owners and our company does not claim any rights beyond the above usage description.
Each company reserves the right to exclude the use of its copyrights from our website, whenever it deems necessary. Our company will automatically stop any display of logos, names and other copyrights of this company, if this is requested by the company itself.
Privacy
When you visit the website, we automatically collect certain information about your device, including information about your browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about individual web pages, products, or search terms and information about how you interact with the Site.
In addition, when you place an order or attempt to place an order through the Site, we collect certain information from you, including your name, email address, order shipping and billing information, and telephone number. We refer to this information as "order information". This data is voluntarily provided by users at their own risk and is intended only to complete the necessary processes of orders, such as payment of invoices / receipts, shipment of products, communication between company - customer as well as purposes of commercial updates, offers, promotions and all kinds of advertising purposes. The registered user reserves the right to stop receiving the above commercial updates, whenever he wishes. The data
these are not transferred to any third party outside the company for any reason whatsoever, while no unauthorized person outside or inside the company has access to the personal data.
The correctness of the data is the sole responsibility of the user and our company bears no responsibility for any false statements and any problems that arise either in payment, or in shipping, or in any other case. Our company will never publish / sell / donate to any other natural or legal person without your consent the information you declare during your registration and / or throughout your presence on our website (except for legal obligations to Hellinikon Law such as court decisions, police warrants, etc.). The use of your details is done exclusively by the owners of the company or the competent employee, for the purpose of your own service for the payment of the orders, the shipment of the products, the communication of the company by phone / in writing / via email, for the processing of transactions / missions etc.
We collect device information using the following technologies:
"Cookies" are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
“log files” monitor actions taken on the website and collect data such as IP address, browser, Internet service provider, referring / exit pages and date / time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.
When we talk about “Personal Information” in this Privacy Policy, we're talking about device-related information and order information.
We use the Device Information we collect to help us monitor potential risks and fraud (in particular the IP address) and generally to
improve our website (for example, by generating analytics about how our customers browse and interact with the Website and to evaluate the success of our advertising campaigns);
Please note that we do not change our site's data collection and usage practices when we see a Do Not Track signal from your browser.
User Rights
If you are a European resident, you have the right to access personal information we hold about you and to request that your personal information be corrected, updated or deleted.
If you wish to exercise this right, please contact us.
In addition, if you are a resident of Europe we note that we process your information in order to fulfill the contracts we may have with you (for example, if you place an order through the Website) or otherwise pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.
Data Retention
When you attempt to contact us through the Website, we will retain your Personal Information for our records unless and until you ask us to delete that information using the same contact form.
Age limit
The website is not intended for persons under the age of 18.
Payment methods
The customer can choose between the following three payment methods:
Credit or Debit card (visa, mastercard) through Viva Wallet:
Bank deposit: The amount is deposited into the company's accounts and the goods are shipped immediately after the amount is credited.
The company's accounts are:
Alpha Bank: GR8901408290829002002005425
Beneficiary: DADOPOULOS GEORGIOS
Piraeus Bank: GR2601722420005242102386932
Beneficiary: DADOPOULOS GEORGIOS
It is possible to pay by credit, debit and prepaid cards of Visa, MasterCard, Maestro and Diners.
Security
All payments made using a card are processed through VIVA's electronic payment platform "Viva Wallet" which is harmonized with all PSD2 transaction security protocols.
Copyright
All texts and images that exist in any way and in any form posted on the entire website are the exclusive property of the company "DADOPOULOS DIMITRIOS" and the reproduction of part or all of the images and texts is prohibited in any way, without the express permission license to use them.
Methods of Ordering / Shipping
The customer can choose how he wants to receive his order.
Courier: ELTA COURIER or SPEEDEX undertakes to deliver the order to your door. The cost of this service is borne by the buyer (unless something different is mentioned in a specific product) and is €4 for weight up to 2kg, €5 for weight up to 3kg, €6.5 for weight up to 4kg, €8 for weight up to 5kg , €9.3 for weight up to 6kg, €10.5 for weight up to 7kg, €11.7 for weight up to 8kg, €13 for weight up to 9kg, €14 for weight up to 10kg,
SHIPPING COMPANY: The customer can choose, if he contacts our company, the UNION OF MACEDONIA or KIFA as a shipping company for sending his order. The cost is borne by the customer. Shipping takes 3-10 business days. Our company bears no responsibility for any delays of the shipping company.
Pickup from the store: Your order can, upon consultation, be picked up from our store at our company's address in VERIA, Pierion 168 - Veria- 59100 without shipping charges.
Some orders are only handled via freight due to weight and/or volume. For any cases where the order must be served by transport, the customer will be informed by our company in time.
In some cases, shipping costs may appear different from the above table of charges. This can happen mainly depending on the nature of the product. For example, if a product is particularly light but at the same time very bulky, in this case it is not its total weight that counts, but its volume, as it is weighed both by express service companies (Courier) and by other transport companies.
The prices and offers mentioned on the product pages, in advertising or promotional campaigns and in any other point or place on our website, are valid only for the Greek Territory, while for the countries abroad it can be shipped, but the cost and this method will be different from the one listed and will be determined after consultation with the store.
Our company bears full responsibility for the good condition of the products until the moment it is delivered for shipment to the respective carrier. Then the recipient is responsible for checking the good condition of the product upon receipt, while after receiving the products, our company bears no responsibility for compensation or product replacement for any damage due to transportation.
Finally, valid orders are considered only those that have been made either by phone or electronically, through our website. On the contrary, any orders made by a third party to our company via e-mail are not considered valid, as a) there is a risk that due to human error they may have been bypassed and b) there may be an automatic blocking of the e-mail by the program used of our company's e-mail (as a result of which it is placed in the spam, trash, etc. categories). Our company is exempted from any responsibility in the event that an order made exclusively through the use of e-mail is not executed and is not obliged to inform the customers accordingly.
Shipping Time
The estimated shipping time is set within three (2) to ten (10) working days from the date of payment if it is a bank deposit (depends on the date of credit and appearance of the amount in the company's bank accounts) or two (2) to five (5) business days if payment is by card. These times may be longer if: a) the warehouse stock is not sufficient to cover the order and b) if the supplier company cannot serve immediately by supplying the necessary product(s) to fill the order, for which reasons our company is not burdened with responsibilities. Orders are mainly executed on the next working day from the date of their final registration.
The delivery of products marked "to order" is defined within the next 30 -at least- days from the date of their order, unless in the immediate next period there is a different development or information regarding the receipt of the products by the supplier company, or the import department. The delivery time if Courier is used is set at 2-4 working days for land areas and correspondingly 4-10 days if a transport company is used.
Finally, our company is exempted from any responsibility in the event that there is a delay in the delivery of orders due to other factors (inaccessible areas, delay of transport order, problematic or non-existent communication of transport companies to customers, etc.).
Complaints / Disputes Management
Our company is willing to cooperate and negotiate for any complaint or dispute that arises, at any stage of the process and where your order is, in order to find a satisfactory solution for all parties. We communicate and seek communication with our clients to mutually agree and find solutions that will serve both parties. Any form of legal disputes that may arise between customers and the company and for any reason legal action is required, the VERIA courts are competent.
Return / Order Cancellation Policy
The customer reserves the right to return or cancel the order of the product in the event that any of the features or parts of the product are different from what is stated and shown in the photos on the company's website or are defective. In this case, the shipping costs of the product are borne by our company.
When the bank deposit is chosen as the payment method, regardless of whether a transport company or courier is chosen as the delivery method, the time frame within which the deposit should be made is set by the company at 3 days, including the day on which the order. In the case of elaborating the specified period of time, the order is automatically canceled without the company being obliged to inform the customer about the cancellation.
In the order return or cancellation policy, requests are accepted if they are made within 14 days. After the end of these days, we are subject to the warranty obligations that each product has.
In the event that the customer wishes to return or cancel the order of the product unnecessarily, he is entitled to a replacement of the product or a refund of his money. The cost of transporting the product is borne by him and the request is accepted as long as the product packaging has not been opened / damaged.
In the event that the product, or parts thereof, are returned damaged or incomplete, the company has the right to request compensation for the cost of the damage caused.
The company bears no responsibility for problems that may have arisen due to incorrect use of the product and in no case is it responsible for replacing the product or refunding the money.
Our company has the right, purely for security reasons, to make a confirmation phone call to our customers before sending any order, in order to a) clarify and confirm the billing and shipping details and b) to avoid the execution of fake orders. In the event that the customer does not respond to this call, our company reserves the right to cancel the order regardless of the time frame, without being obliged to inform the customer accordingly.
In the event that an order is placed on hibernation at the customer's request, our company has the right to keep the order active for 3 days, including the day the original order was placed. In the event that this time frame expires, and as long as there is no further information - communication from the customer, our company reserves the right to cancel the order, without being obliged to inform the customer accordingly.
Finally, the returns policy does not include products that are delivered to the customer if a special order has first been placed for their manufacture. In this case, these products are separate cases, they are subject to the company's policy and the customer is not entitled to a refund, even if it is not covered and returned to our company.
Check & Refund
If the product is received by us within this period, and after it has been checked and found to be in good condition as stated above, we will refund you in full the price you have paid for the specific purchase, in the same way that you paid it in no later than 14 days from the day your Notice of Withdrawal is sent.
FOR THE REFUND OF THE PRICE in the context of product return: In the event that in the context of the above (e.g. in the case of withdrawal), we will make a payment to you of the original price, it is clarified that:
– If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed in accordance with the conditions provided by the contract signed between the customer (you) and his Bank. After this information, the Company bears no responsibility for the implementation of the terms of the above-mentioned contract between the client and the Bank, as well as for the time and method of execution of the offsetting of the transaction in question.
– In the event that the payment of the price has been made by cash or bank transfer or cash on delivery, in order to be refunded the amount in question, you will indicate a bank account (by sending proof that you are the beneficiary thereof) into which the deposit will be made refund of the product price.
Warranty Policy
All our products are subject to strict quality control by the respective companies. The warranty includes the cost of repair and replacement of any defective product.
The warranty does not include:
consumables and spare parts of a product
batteries, chargers and all their parts
products that have been opened and repaired by unauthorized persons
damage that is a consequence of insufficient maintenance, incorrect operation, abuse, use of unsuitable lubricants and consumables, normal wear and tear, etc.
products, the technical characteristics of which do not include any indication of warranty (on our website)